Terms and Policy

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the local laws of the United Arab Emirates.

Customers under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

We accept payments online using Visa and MasterCard credit or debit card AED currency.

The cardholder must retain a copy of transaction records and the Merchant policies and rules.

The User is responsible for maintaining the confidentiality of his account.

Our Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Customers’ are encouraged to frequently visit in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Privacy Policy

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.

We will not pass any debit or credit card details to third parties.

We will take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.britishvethospital.com cannot guarantee the security of any information that is disclosed online.

We are not responsible for the privacy policies of other websites to which we have links.

Some of the advertisements you may see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Delivery and shipping policy

The customer shall retain a copy of their delivery receipt Payment confirmation shall be sent electronically by email, SMS, WhatsApp within 1 working day. The customer's bank may also provide a payment confirmation electronically.

Products may be delivered by third parties and are subject to a delivery fee which may be charged in advance or may be payable on delivery.

Delivery time within Dubai is subject to the courier and may be the same day or vary from 1 to 2 days. If items are out of stock then there may be additional delay. Delivery to other Emirates or internationally may be subject to additional charges and fees beyond our control.

Services purchased online may require the customer to come to our premises with their pet to receive the service. Some services may be available as a home visit but may be subject to additional surcharges. In all cases service delivery will require the customer to schedule an appointment which may be subject to availability, however do our very best to accommodate the needs of the customer
and their pet.

www.britishvethospital.com will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of The United Arab Emirates.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement

Refund Policy

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

We may offer a refund or a replacement if:

  • The wrong product was sent.
  • The product is defective.
  • The product was damaged or unreasonably delayed in shipping.
  • The product is tampered.

Pet food products and medications cannot be returned once delivered.

Cancellation & Replacement Policy

You must advise us immediately if there is a problem with your shipment. For services booked there is no replacement or refund offered unless cancellation is at least 48 hours prior. We may offer a rescheduled appointment.

Veterinary Emergencies


If your pet has a serious problem such as injury or trauma, loss of consciousness, seizures, heat stroke or anything else of concern, you should contact us immediately and bring your pet to us without delay.

Outside normal hours please call our dedicated number 600 52 52 58