Terms and Conditions

  • 1 This agreement is a contract between BRITISH veterinary hospital LLC Trade licence number 675650 as the “provider” and the person signed above as the “member”.
  • 2 myVET club is a tiered membership club exclusively for clients of BRITISH veterinary hospital LLC and marina VET clinic LLC, Trade Licence number 106687. Membership is wholly at the discretion of BRITISH veterinary hospital LLC. This is not an insurance policy, it is a veterinary service contract providing packaged wellness services and additional discounts on our veterinary services. Members can select their tier level from BRONZE to PLATINUM. The membership plan chosen above by the member becomes part of this contract. All prices are subject to VAT.
  • 3 The membership is not transferable and applies only to the patient identified at the time of joining for as long as it is owned by the same owner. Services are provided only at BRITISH veterinary hospital or marina VET clinic. Services or treatment at or by other veterinary providers, laboratories, diagnostic services or other third parties are excluded.
  • 4 If the member cancels within 30 days before any services are rendered, the entire amount paid for the current year will be refunded.
  • 5 If the member cancels within 30 days after any services are rendered, the provider retains the entire annual membership fee, or the full amount of the standard price of services or discounts already rendered, whichever is less.
  • 6 There are no refunds from any prior year for unused services provided in plans. Unused services cannot be rolled over to the next year, even if the plan is renewed.
  • 7 The membership fee shall be paid in full at time of enrollment and annually on renewal.
  • 8 If the pet dies or the member permanently moves out of the United Arab Emirates within 30 days, the plan will be considered cancelled as per para 4 and 5 above.
  • 9 The provider shall be entitled to retain all the fees paid without refund if the pet dies or the member cancels for any reason after 30 days.
  • 10 All pets must be identified with microchips and registered in accordance with the local Municipality regulations. A microchip must be implanted at members expense if one is not already in place.
  • 11 The membership shall last one year. Renewal is at the discretion of the provider.
  • 12 The provider reserves the right to adjust the fees on any enrollment anniversary date or to amend, substitute or cease to provide the plans at any time.
  • 13 Complimentary pet collection and delivery service is subject to tier eligibility, and is restricted to the Emirate of Dubai and is subject to availability and 24 Hours pre-booking. In the event of it not being available the client should either make alternate arrangements or accept a rescheduled time when it is available. There Is no cash alternative to the service.
  • 14 In the event of any dispute between the parties the liability of BRITISH veterinary hospital LLC shall not exceed the annual membership fee paid by the member less the full retail value of any services provided. Member access to their pet’s medical records is subject to continued service provision by VETport LLC and the provider shall bear no liability if the service is unavailable for any reason.
  • 15 If the member fails to disclose any relevant facts or misrepresents the condition of their pet in any way BRITISH veterinary hospital shall be entitled to cancel the membership and retain all fees paid. The full retail value of any discounts utilised shall be repaid by the member.
  • 16 All membership tiers shall include the Routine Annual Vaccinations and registration as required by Dubai Municipality.
  • 17 All members shall receive a 10% discount on the standard veterinary consultation fee, preventative dental hygiene care, neutering and spaying and boarding. Additional temporary or other promotions may be included for all or some tiers for limited periods.

    myVET BRONZE membership
  • 18 myVET BRONZE membership is available to all pets.
  • 19 myVET BRONZE members shall be entitled to a discount of 80% up to an overall annual or lifetime condition billing limit of 10,000 AED in respect of their pet’s non routine treatment for conditions arising out of accidents or other event related injury or other external events commencing 7 days after written confirmation of the pet’s successful enrollment. Treatment for medical illness or any existing conditions is excluded. This discount only applies to non routine veterinary services not to retail items such as medicines, food or pet products.
  • 20 Any medications required for long term treatment beyond those given during initial hospital care for the condition until discharge shall not be discounted under myVET BRONZE beyond 14 days supply from initial discharge date.
  • 21 Out of hours or home visit consultation fees or surcharges or any third party fees shall not be discounted under myVET BRONZE.
  • 22 Euthanasia is excluded unless the pet’s condition means that it is a valid treatment option verified by our veterinary staff. Cremation or body handling charges are not included.
  • 23 There is no refund of the myVET BRONZE membership in the event of cancellation or the pet’s death except as in para 8 above.

    myVET SILVER membership
  • 24 The member shall pay the annual fee and subscribe their pet to the annual wellness plan, myVET SILVER that provides all services at the provider’s location as listed below and only those services. It does not cover any services provided by outside veterinarians or other providers.
  • 25 Plans include routine preventive services that all cats and dogs need. They do not include treatment for unpredictable or abnormal conditions such as vaccine reactions, retained testicles, tooth extractions, and umbilical hernias.
  • 26 Included quarterly wellness examinations apply to regular business hours only. Complimentary pet collection and delivery is available for the 4 scheduled wellness plan consultations, subject to availability and 24 hours advance booking. Examinations and rechecks require pre-made appointments. Examinations outside regular business hours will be subject to normal published surcharges.
  • 27 If a member wishes to restart their membership of the wellness plan after termination, he or she must re-apply.
  • 28 The provider is able to terminate or vary any wellness plan contract at will.

    myVET GOLD membership
  • 29 The member may apply to extend their membership benefits to myVET GOLD on initial enrollment or on any anniversary date. The pet must be examined by a BRITISH veterinary hospital veterinarian and any previous medical history and records must be disclosed. The examination may include blood tests and other screening tests for which charges may apply. Acceptance is at the discretion of BRITISH veterinary hospital, and will be confirmed in writing on completion of any required tests or examinations. Brachycephalic Obstructive Airway Syndrome (Common in short-muzzle flattened faced dogs) is considered as a pre-existing condition.
  • 30 Pets that have not been neutered or spayed will only be accepted for myVET GOLD subject to certain exclusions. Excluded diseases and conditions will include pregnancy, gynecological issues, mammary masses and anything hormonal or otherwise preventable through neutering or spaying.
  • 31 If the pet is accepted for myVET GOLD and in consideration for the annual membership fee the member shall be entitled to the benefits of myVET SILVER and an additional discount of 80% up to an overall annual or lifetime condition billing limit of 20,000 AED in respect of their pet’s non routine treatment for unpredictable or abnormal conditions, medical illness or accidental injury, commencing 7 days after written confirmation of the pet’s successful acceptance examination. Infectious conditions such as but not limited to Parvovirus or Ringworm, shall be subject to an excluded incubation waiting period of a further 28 days. This discount only applies to veterinary services not to retail items such as medicines, food or pet products. In addition to the annual limit there is a lifetime billing limit for each condition of 20,000 AED.
  • 32 Dental treatment such as extractions are only included in myVET GOLD if it is either as a consequence of an accidental injury or the pet has had a satisfactory dental examination and preventative cleaning completed by the provider within 6 months prior.
  • 33 Out of hours or home visit consultation fees or surcharges or any third party fees shall not be discounted under myVET GOLD.
  • 34 Euthanasia is excluded unless the pet’s condition means that it is a valid treatment option verified by our veterinary staff. Cremation or body handling is not included as these are done externally.
  • 35 If the pet is not accepted for myVET GOLD after examination, the membership will be downgraded to SILVER level..
  • 36 Any ongoing drugs or medications required for long term chronic conditions beyond those given during initial hospital care for the condition until discharge shall not be discounted under myVET GOLD beyond 14 days supply from initial discharge date.
  • 37 Members must renew their membership each year and ensure their account payment is up to date to maintain continuity of the myVET GOLD service.

    myVET PLATINUM membership
  • 38 If the pet is accepted for myVET PLATINUM membership and in consideration for the annual membership fee the member shall be subject to the benefits and conditions of myVET GOLD but with a discount of 100% up to an overall annual or lifetime condition billing limit of 20,000 AED in respect of their pet’s non routine treatment for unpredictable or abnormal conditions, medical illness or accidental injury, commencing 7 days after written confirmation of the pet’s successful acceptance examination. Infectious conditions such as but not limited to Parvovirus or Ringworm, shall be subject to an excluded incubation waiting period of a further 28 days. This discount only applies to veterinary services not to retail items such as medicines, food or pet products.
  • 39 In addition the pet shall receive one annual dental preventative cleaning at 100% discount.
  • 40 In addition to the overall annual limit there is a lifetime billing limit for each condition of 20,000.

AED. Definitions: 

Annual billing limit: The amount of qualifying billing excluding VAT, invoiced between the date of joining and the next anniversary and then for each 12 month period thereafter. 

Example. You are a GOLD member and your pet has three separate issues in the first 12 months totaling 23,000 Dh in billing. The discount would apply to the first 20,000 but the remaining 3,000 is paid normally. After the first anniversary the billing is reset. 

Lifetime condition billing limit. The amount of qualifying billing excluding VAT invoiced from the date of joining and subsequently for the same condition.throughout the lifetime. 

Example: You are a BRONZE member and your cat suffers a severe burn. The billing comes to 8,000 Dh and is discounted. The wound becomes infected requiring further treatment and a further 4000 Dh is billed. The lifetime limit for this event has now been reached so any further treatment for this is paid normally. Other eligible conditions would still be discounted within the limits. .