BRITISH veterinary hospital

Pet Relocation Terms of Business

  1. BRITISH veterinary hospital shall provide full service relocation services for the export and import of pet animals.

  2. Clients accepting our export estimate of fees shall pay 50% advance and the balance 10 days prior to expected departure date and shall be deemed to have accepted these terms and conditions.

  3. Clients accepting our import estimate of fees shall pay 100% at least 14 days in advance of the estimated arrival date and shall be deemed to have accepted these terms and conditions.

  4. BRITISH veterinary hospital is a member of IPATA and may price match equivalent services from other IPATA members operating in the UAE.

  5. Cancellation and refunds. Clients may cancel their pet’s relocation, however BRITISH veterinary hospital shall be entitled to retain its service fees and any other charges incurred to date of cancellation. Clients purchasing Country Specific Relocation Packages shall not be entitled to any refund due to the discounted nature of these packages.

  6. Clients who make use of our services and advice and subsequently complete the relocation of their pet independently or with another agent shall not be eligible for any refund unless prior notice and agreement has been given.

  7. Third party charges shall only be refunded if the third party agrees. BRITISH veterinary hospital may charge an administration fee for obtaining third party refunds.

  8. The client is responsible for all currency fluctuations, finance and banking charges incurred by BRITISH veterinary hospital.

© 2020 by BRITISH veterinary hospital LLC

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